DNS Update Guide

Why Update Your DNS Record

To combat spam and malicious emails, providers like Google, Yahoo, and Microsoft are implementing stricter security measures. They now require third-party senders, like UltraCamp, to obtain explicit permission to send emails on behalf of an organization's domain.

  • UltraCamp customers need to update their DNS records to comply with new email security rules and prevent disruptions when emailing camper families.

  • Updating your DNS records authorizes UltraCamp to send emails from your domain, improving email delivery and reducing the risk of important camp emails being marked as spam.


If DNS Records are not updated, UltraCamp will continue to send emails, but they will originate from a generic notices@ultracamp.com address, rather than the custom email we have on file for your organization. This increases the risk of those emails being blocked or marked as spam by email providers.


How to Update Your DNS Record

Follow these general steps to update your DNS settings, keep in mind that specific instructions may vary depending on your domain host:

  1. Log into Your Domain Host: Access the control panel on the website of your domain host (such as GoDaddy or SquareSpace).
  2. Access DNS Settings: Locate the section for editing your domain's DNS records.
  3. Add or Edit SPF Record:
    • If you have an existing SPF record, edit it to include the following: include:sender.ultracamp.com
    • If there is no SPF record, you'll need to add a new TXT record with the SPF information. The SPF record should start with "v=spf1" followed by the mechanisms and qualifiers specific to your setup. For example: v=spf1 include:sender.ultracamp.com ~all
  4. Add CNAME Records: You will need to create two new CNAME Records that point back to UltraCamp’s server. Replace yourdomain.com with your actual domain.

    ultracamp1._domainkey.yourdomain.com maps to ultracamp1._domainkey.ultracamp.com
    ultracamp2._domainkey.yourdomain.com maps to ultracamp2._domainkey.ultracamp.com


Common Domain Hosts

You might need to look up how to change DNS records on your domain host's website. Here's a list of popular domain hosts. For detailed steps, please check with your specific provider.


What is DNS, SPF and CNAME?

  • DNS: The Domain Name System (DNS) acts as the internet's directory, translating human-friendly domain names into machine-readable IP addresses.

  • Sender Policy Framework (SPF): This DNS record identifies which mail servers are authorized to send email on behalf of your domain.
    • Updating the SPF record to include UltraCamp's server ensures that emails sent from UltraCamp on your behalf are recognized as legitimate, thereby reducing the risk of them being flagged as spam.

  • Canonical Name (CNAME) Records:CNAME records allow you to map your domain (or subdomains) to another domain (the "canonical" domain).
    • By adding CNAME records that point to UltraCamp, you facilitate the authentication process, ensuring that emails sent through UltraCamp appear as though they're coming directly from your domain.
    • This enhances the credibility of your emails and improves delivery success rates.

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.