Support and Additional Training

UltraCamp offers continuing training and support throughout and beyond your initial setup. Our offices are open for normal support between 9 am and 5 pm EST.

• Our toll free number is: (888) 791-2080
• Our fax number is (888) 252-6907

Contacting Support

Support can be contacted by phone or support ticket through your UltraCamp account.

• During office hours: 9 am to 5 pm EST You may call our toll-free hotline 888-791-2080 for support.
• Outside of normal business hours: Our support staff is available for emergencies on a call-back basis via our after-hours call service. You can also submit a support ticket at any time.

Support Ticket

There are three ways to submit a support ticket from within your UltraCamp account:

• Click the support ticket icon at the top of the main UltraCamp interface
• Click the chat icon at the bottom right and select Submit Request
• Click the Help icon at the top and select Submit New Support Ticket (you can see this option at the top of this page)

Support tickets and their written response are logged in our help management system, along with your original question and any follow up responses. This keeps the whole problem solving conversation in one place for easy reference.

Every time the ticket is updated by one of our team members, you’ll receive an emailed response. Additionally, a message will appear at the top of your help portal. Click the "X" or view the message, and the notification will disappear.

Additional training sessions

Training sessions are tailored to your specific camp needs. Generally a single session is limited to specific topic--Custom Reporting or Financial Reconciliation, for example. 

Trainings are typically done over the phone, but can be arranged in person as well.

• Live Phone Conference Trainings
  • May be scheduled with our staff during our normal office hours of 9 am to 5 pm EST and can vary in length from 20 minutes to 90 minutes.
• In-person Training Sessions
  • Usually take place at our headquarters in Niles, Michigan. 
  • You can arrange an In-Person training by calling our toll free technical support line at 888-791-2080.