Phone and SMS/Text Broadcasts

UltraCamp can initiate bulk phone and text messages, using stored groups to target specific accounts or individuals. Additional charges for this type of communication will apply. 

Charges may also apply to the recipient based on her/his service provider. The fees break down as follows: 

  • $5.00 flat fee per month that the service is used 
  • + $0.02 per phone number texted (SMS) 
  • + $0.10 per phone number called (voice)


Sending a Telephone Broadcast

UltraCamp can help you broadcast a mass automated phone message to specific accounts within your database. Using this tool will provide you with a phone number and access codes to record and send that message through our connected call service. Sending a phone broadcast incurs additional charges. The fees are as follows: $5.00 per month in which the service is used and $0.10 per phone number called.    

To send a telephone broadcast:

    1. Go to the Tools menu and expand the Correspondence menu.
    2. Select Phone / Text a Stored Group in the Correspondence section. 
    3. In addition to completing this page, you will also need to call the number provided and record your message.


General Settings

    1. From the dropdown menu, select the Stored Group you wish to contact.
    2. Enter a Broadcast Name.
    3. Description is optional but can be entered for log purposes. It has no impact on the actual message.

  Note

By default, UltraCamp will designate the broadcast to go out 15 minutes from when you access this page. You can adjust the Send Date to a specific time in the future using the calendar and time picker.

 

Phone Broadcast Settings

  • Send Phone Broadcast: Checking this box will bring up additional settings for the message.
    • Caller ID: This determines what number displays to the message recipient. This number defaults to your organization's phone number. You can adjust that number using the field provided.
    • Send to: Indicate which numbers you wish the message sent to by checking one or more phone from the list.

Click the Next button to proceed.


Recording Your Message

On the subsequent page, you'll be provided with a number to Call , your Camp ID , and this message's unique Broadcast PIN. Call the number listed and follow the automated directions to record your message. You will need both your Camp ID and the Broadcast PIN to complete this process.


Sending an SMS / Text Broadcast

UltraCamp can help you broadcast a mass SMS / text message to specific accounts within your database. Sending this kind of broadcast incurs additional charges. The fees are as follows: $5.00 per month in which the service is used and $0.02 per phone number texted (SMS).    

To send an SMS / Text broadcast:

    1. Go to the Tools menu 
    2. Expand Correspondence menu 
    3. Select Phone / Text a Stored Group in the Correspondence section. 


General Settings

  • Stored Group: Select the Stored Group you wish to contact.
  • Broadcast Name: This is the name or title for the message and is required.
  • Description: This is optional but can be entered for log purposes. It has no impact on the actual message.
  • Send Date: By default, UltraCamp will designate the broadcast to go out 15 minutes from when you access this page. You can adjust the Send Date to a specific time in the future using the calendar and time picker.

Ignore the Send phone broadcast checkbox


SMS Broadcast Settings

    1. Check the box to Send SMS broadcast. This will bring up additional settings for the message.
    2. Type or paste your message into the SMS Text Message 
      • UltraCamp displays the number of characters you have remaining just below the field. 
      • The maximum number of characters is 160; this includes spaces and punctuation.
    3. Indicate which numbers you wish the message sent to by checking one or more phone from the list. It is generally recommended that all 3 boxes be checked, since a cellphone may be entered as either the primary phone or one of the alternate phones.

  Tip

UltraCamp will only send text and SMS messages to phone numbers that have checked the box agreeing to receive such messages. This is done at account creation but can be edited on and individual level later as well.

    1. Click the Send button to queue the broadcast

 

Why only 160 characters?

SMS technology limits a message to 160 characters. Longer messages are broken into smaller chunks and then reassembled at the receiving end. However, this assembly process can be problematic, resulting in confusing messages so at this time if you wish to send longer messages, you'll need to compose and send them separately.

 





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